TenPoint Complete

CSI (Customer Satisfaction Indexing) is a systematic program for monitoring business performance by gaining feedback from your customers. The results are powerful tools for the marketing and management of your business. "Hot Sheet" Service Alerts let you know immediately when there is a cusomter service issue. Allow staff to be proactive in service recovery. Increase loyalty and customer retention. Manage staff, networks, with more efficiency. Help manage business partners, such as direct DRP's and preferred contractors. Use favorable results in marketing campaigns. Utilizes NPS. Various reporting formats; customized. Low cost per transaction. Omni-channel engagement, all done in-house in USA. Programs are customized to your unique business requirements. CSI measurement drives performance at multiple levels. Other contact center services also available. Call today to discover how we can collaborate.